Privacy Policy

Information we collect

We only collect what we need to run the marketplace:

• —Account details: your name, email address and phone number.
• —Booking activity: the Drops you view, watch, favourite and book.
• —Payment records: amounts, taxes, fees and the payment reference returned by our payment processor. PlayDrop never sees or stores your full card number.
• —Facility account details: business name, contact details and the spaces a facility lists.
• —Technical information: basic device and usage data needed to keep the service secure and working.

How we use your information

Your information is used to:

• —Create and manage your PlayDrop account.
• —Process bookings, taxes, fees and payouts to facilities.
• —Send booking confirmations, cancellation notices and Drop alerts you have asked for.
• —Provide facilities with the booking information they need to let you in and run their space.
• —Protect the marketplace against fraud, abuse and repeated cancellations.

Who we share information with

We share information only where it is needed to deliver the service. That means the facility you book with, our payment processor, our email delivery provider, and our hosting and database providers. We do not sell your personal information.

We may disclose information where the law requires it, or to protect the rights and safety of users and facilities.

Payments

Card payments are processed by our payment processor on its own secure pages. PlayDrop receives a confirmation and a payment reference so we can record your booking, the applicable tax and the PlayDrop booking fee.

Email and notifications

Transactional messages — booking confirmations, cancellations and refund notices — are part of the service. Drop alerts and marketing style updates are optional and can be turned off in your profile at any time.

How long we keep information

Booking, payment, tax and acknowledgement records are kept as long as required for accounting, tax and dispute purposes. Other account information is kept while your account is active.

Your choices

You can:

• —Review and update your name, email and phone number in your profile.
• —Change your notification preferences at any time.
• —Ask us to correct or delete information that we are not required to keep.

Security

Access to PlayDrop data is restricted by account and role. Facility staff can only see the bookings for their own facility, and administrative access is limited to the PlayDrop team.

Changes to this policy

If this policy changes we will increase its version number. Acknowledgements already recorded keep the version that was in effect at the time.

Contact

Questions about privacy can be sent to the PlayDrop team through the contact details on our facility and support pages.