Cancellation & Refund Policy

Customer cancellations

Customer cancellations are non-refundable. The default refund for a customer cancellation is $0.

You can still cancel your booking so the facility knows you are not coming, but the amount you paid — including tax and the PlayDrop booking fee — is not returned.

• —Default customer cancellation refund: $0.
• —Your cancellation is recorded on your account.
• —Repeated cancellations may lead to a warning or restrictions on your PlayDrop account.

Before you book

This policy is shown at checkout and must be acknowledged before payment can be completed. Please make sure the date, time, facility and space are right before you pay.

Facility cancellations

If a facility cancels a Drop you have booked, the cancellation follows PlayDrop's existing facility cancellation and payment workflow. You are notified, the cancellation is recorded against the facility, and your payment is handled through that workflow.

Exceptional refunds

The PlayDrop main administrator may issue an exceptional refund in unusual circumstances, using PlayDrop's existing administrative refund process. Exceptional refunds are discretionary and are not a right under this policy.

Disputes

If something goes wrong with a booking, contact PlayDrop first so we can review the booking record with the facility.